Welcome to Designer Craft Gallery UK Limited.
By using our services, you agree to the following Terms and Conditions. Please review them carefully.
Payments
- Payment Methods: We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express) and PayPal.
- Payment Processing: All payments are processed securely through our online payment gateway. Your payment information is encrypted and handled in accordance with our Privacy Policy.
- Currency: All transactions are conducted in GBP, unless otherwise specified.
- Payment Confirmation: Upon successful payment, you will receive an email confirmation with your order details and receipt. If you do not receive a confirmation email, please contact our customer support team at +44 7454 773074.
Delivery
- Shipping Locations: We offer delivery to mainland England, Wales, and Northern Ireland. If your location is not listed, please contact us to inquire about shipping options.
- Processing Time: Orders are processed within 2 business days. Please note that processing times may vary during peak seasons or due to high demand.
- Shipping Costs: Shipping costs are calculated based on the delivery address and order size. You will be provided with the shipping cost during checkout.
- Delivery Time: Estimated delivery times are 4 to 5 business days, depending on your location and shipping method. Please note that delivery times are estimates and not guaranteed.
- Tracking: Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your shipment.
Delivery Issues: If your order does not arrive within the estimated delivery time, please contact us at +44 7454 773074 for assistance.
Returns
- Return Policy: We accept returns within 14 days of receipt. Items must be unused, in their original packaging, and in a resellable condition. Certain items, such as clothing and tea, are not eligible for return.
- Return Process: To initiate a return, please contact our customer support team at +44 7454 773074 with your order number and reason for return. We will provide you with a return authorization and instructions.
- Return Shipping Costs: The cost of return shipping is the responsibility of the customer, unless the return is due to a fault on our part (e.g., incorrect or damaged items).
- Inspection and Approval: Once we receive your returned item, it will be inspected to ensure it meets our return criteria. We will notify you of the approval or rejection of your return.
Refund Policy
- Refunds: Refunds are processed within 14 business days of return approval. The refund will be issued to the original payment method used for the purchase.
- Partial Refunds: If only part of your order is returned, the refund will be adjusted based on the value of the returned items.
- Non-Refundable Items: Certain items, including clothing and tea, are not eligible for refunds.
- Exchanges: We do not offer exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at +44 7454 773074 to arrange for a replacement or refund.
By making a purchase or using our services, you agree to these Terms and Conditions. We reserve the right to update or modify these terms at any time without prior notice. Please review this page periodically for any changes.
If you have any questions or concerns, please contact customer support via email at sales@designercraftgallery.co.uk.